Refund policy
Refund & Returns Policy
We want you to be confident buying from us. If something isn't right, we'll fix it — no runaround.
30-Day Returns
Return any item within 30 days of delivery for a full refund, no questions asked. Items must be unused and in original condition. To start a return, email support@takumiedgeco.com with your order number and we'll arrange everything.
Return shipping costs are covered by Takumi Edge Co. for faulty or incorrect items. For change-of-mind returns, the customer covers return postage.
2-Year Warranty
All Takumi Edge Co. knives are covered by a 2-year warranty against manufacturing defects — including blade integrity, handle adhesion, and riveting. This covers defects in materials and workmanship under normal use.
The warranty does not cover:
- Damage from dishwasher use
- Chips or breakage from impact or improper use (e.g. cutting frozen food, bones beyond the knife's design)
- Normal edge wear that responds to honing or sharpening
- Cosmetic wear consistent with regular use
To make a warranty claim, email us with your order number and a photo of the issue.
Refund Processing
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method. You'll receive a confirmation email when the refund has been issued.
Exchanges
We don't process direct exchanges. Return the item for a refund and place a new order for the correct product — this gets you the right item fastest.
Damaged in Transit
If your order arrives damaged, photograph it before opening fully and email us within 48 hours. We'll arrange a replacement or refund immediately.